【大手製薬メーカー】＜マーケティング本部＞Digital Customer Engagement/部長

募集要項

仕事内容

・Strategic Development: Create and implement digital engagement strategies to enhance customer interaction and satisfaction across all digital touchpoints.
・Customer Journey Mapping: Analyze and map the customer journey to identify opportunities for improving the digital experience.
・Solution Development: Develop and optimize engaging digital solutions for websites, social media, email campaigns, and other digital platforms. Work with Content Teams to effectively incorporate Content strategies and operations.
・Digital Channel Management: Manage and enhance both owned, paid, and earned digital channels, ensuring a cohesive and seamless customer experience.
・Operational Oversight: Oversee the operational aspects of digital engagement, including resource allocation, project management, and process optimization.
・Performance Analysis: Monitor, analyze, and report on digital engagement metrics to evaluate the effectiveness of strategies and make data-driven improvements.
・Collaboration: Work closely with Omnichannel Orchestration and Business Integrator Teams, Central Marketing Teams, Brand Teams, Sales, and IT teams to ensure alignment and integration of digital strategies.
・Trend Identification: Stay updated on the latest digital technologies and trends to continuously improve engagement strategies.
・Customer Interaction: Address customer inquiries and feedback through digital platforms promptly and effectively.
・Team Management: Lead and manage a team and foster a culture of continuous improvement and innovation.
・Capability Development: Lead to develop digital customer engagement capabilities for ELJ (both HCP and Consumers)

応募条件

【必須事項】

・Education：Bachelor’s degree in Marketing, Communications, Business, or a related field.
・Experience：Extensive experience in digital marketing, customer engagement (UX included), or a similar role, with operational management experiences.
・Skills：Strong understanding of digital trends and technologies, excellent communication and content creation skills, and proficiency in using digital analytics tools.　Native level Japanese ＆ Business level English
・Attributes：Strategic thinker, detail-oriented, and able to lead and collaborate effectively in a fast-paced environment.

【歓迎経験】

・MBA

【免許・資格】

【勤務開始日】

応相談

学歴

大学卒以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

転勤の有無

転勤なし

受動喫煙防止措置

敷地内禁煙（喫煙場所なし）

勤務時間

フレックスタイム制
フルフレックス（コアタイムなし）
標準　8：45～17：30
フレキシブルタイム：5時～22時内で勤務。（ただし、一斉休憩を除く）

勤務開始日

応相談

休日休暇

年間休日数：125
完全週休2日制
年間有給休暇：入社月の区分に従い入社の翌月1日に付与　10日 ～ 20日
法定休暇：年次有給休暇
特別休暇：夏季休暇、年末年始休暇
その他休暇：慶弔

年収・給与

年収　　950万円～　経験により応相談
基本給　月給88～万円

諸手当

住宅手当、通勤交通費など

昇給

有り

賞与

年三回（6月、12月、3月）

採用人数

1名　

待遇・福利厚生

通勤手当：有
寮・社宅：有
住宅手当：有
宅援助制度、借上社宅制度、グループ補償制度（医療費・歯科医療費補助制度等）カフェテリアプラン制度

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
定年：60歳
退職金制度：有

選考プロセス

１）書類選考
２）一次面接
３）最終面接