【IT】Senior IT Technical Support

募集要項

仕事内容

・Oversee the day-to-day IT operations, ensuring smooth functioning of all infrastructure components including networks, servers, workstations, and telecommunications equipment.
・Manage the installation, configuration, and maintenance of hardware and software necessary for manufacturing and production (e.g., industrial PCs, control systems, printers, mobile devices).
・Ensure IT systems at the site adhere to global security standards, compliance policies, and data protection regulations, implementing access controls, patching, backup, and disaster recovery procedures.
・Monitor performance and health of critical systems, proactively addressing outages, bottlenecks, or issues impacting production or business continuity.
・Liaise and coordinate with central/global IT service teams and third-party vendors for implementation of new services, troubleshooting, upgrades, and technology refreshes.
・Maintain up-to-date documentation on site infrastructure, system configurations, network architecture, and support processes.
・Provide technical guidance, hands-on support, and training to site staff for hardware, software, and IT policies.
・Lead local IT initiatives and projects (upgrades, migrations, rollouts) and coordinate cross-functional teams for successful project delivery.
・Implement factory automation solutions and support integration with manufacturing execution systems (MES), process control networks, and industrial IoT platforms, as applicable.

応募条件

【必須事項】

・Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field.
・Several years’ experience managing IT infrastructure in a manufacturing/industrial/large site environment.
・Strong technical background in server management (Windows/Linux), networking (LAN/WAN/Wi-Fi), Active Directory, and virtualization.
・Hands-on experience with endpoint management, cybersecurity, backup and recovery solutions, and troubleshooting complex IT issues.
・Familiarity with industrial IT environments, including automation/control systems, OPC, or SCADA systems, is highly desirable.

スキル：
・Technical Expertise：
Deep knowledge of network management (LAN, WAN, Wi-Fi, VLANs), server management (Windows/Linux), virtualization platforms (VMware, Hyper-V), and Active Directory administration.
・Hardware & Software Skills：
Proficiency in installation, maintenance, and troubleshooting of servers, workstations, industrial PCs, printers, mobile devices, and related peripherals.
・ Cybersecurity：
Understanding of cybersecurity fundamentals, firewall configuration, endpoint protection, vulnerability assessment, access control management, backup, and disaster recovery best practices.
・Industrial IT Knowledge：
Familiarity with operational technology (OT) environments, including automation, PLCs, SCADA systems, MES solutions, and Industrial IoT platforms.

【歓迎経験】

・Experience supporting OT (Operational Technology) environments, factory automation, or integration with ERP/MES systems.
・Certifications & Professional Development：
Holding or working toward certifications such as ITIL, CompTIA A+, Network+, Security+, Cisco CCNA/CCNP, Microsoft MCSA/MCSE, or comparable credentials.

【免許・資格】

【勤務開始日】

応相談

学歴

大学卒以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

転勤の有無

転勤なし

受動喫煙防止措置

敷地内禁煙（喫煙場所なし）

勤務時間

フレックスタイム制
フルフレックス（コアタイムなし）
標準勤務時間帯: 9:00～17:15 （所定労働時間：7時間15分）

勤務開始日

応相談

休日休暇

年間休日数：123
土日祝
年間有給休暇：入社半年経過時点12日（入社月に応じて4日～最高20日）　 ～ 20日
法定休暇：年次有給休暇、産前産後休暇
その他休暇：リフレッシュ休暇、頭痛休暇他

年収・給与

年収　　600万円～1200万円　経験により応相談

諸手当

通勤手当、単身赴任手当、休日手当ほか

昇給

年１回

賞与

有

採用人数

若干名

待遇・福利厚生

通勤手当：有
確定拠出年金、財形貯蓄制度・持株会制度・慶弔見舞金・健康診断・福利厚生倶楽部ほか

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
退職金制度：有

選考プロセス

１）書類選考
２）一次面接
３）最終面接