CRM Platform Lead, Field capability & Launch excellence, Customer Experience & IT

募集要項

仕事内容

In line with the business divisions’ objectives, the role holder will
• To maximize the business value of us, act as a global and local Customer Experience & IT initiative by ensuring effective alignment of whole CRM with business requirements and achieving sustainable operations through IT standard operation methodology.
• Serve as focal point for the business area for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
• CRM Platform Lead will maintain accountability for manage strategic and projects of whole CRM platforms and IT products aligned with our business strategies technically. Responsibilities include all aspects of portfolio implementation planning, platform and product roadmaps, end to end technical implementation and production support services. This platform is widely used for mainly Sales reps/MSLs/RHP.

応募条件

【必須事項】

経験 Experience
• 10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
• Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies.
• Deploying business analysis techniques to enable business change, or complex systems operations.
• Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
• CRM experience of manage and development
• Veeva CRM, Veeva Vault Certified professional with extensive hands-on experience on large implementations
• Project management experience with internal IT, business stakeholders and external vendors.

資格 License
• Graduate degree in computer science or related discipline.
• Salesforce Platform Certified; specialized in advanced custom solutions and new capability design.

能力 Skill-set
• Expertise in Web and Mobile Application Engineering

• Strong engagement, communication, and stakeholder management skills, including excellent presentation.
• Having growth mindset, good team player and appreciate Diversity and inclusion.
・Fundamental knowledge of budgetary control, activity planning/control, and commercial business operations.
• Growth mindset, effective team player, appreciation for diversity and inclusion.

• Business acumen, Business process management, Customer focus, Stakeholder management

• Ability to work well in a team and cross-functional environment, as well as work independently with limited supervision.
• Ability to work successfully under pressure in a fast-paced environment and with tight timelines.


語学 Languages
• Native or Business level Japanese
• Business level English (meeting facilitation level)

【歓迎経験】

経験 Experience
• Experience with other cloud-based services

資格 License
• ITIL certification

能力 Skill-set
• Fundamental knowledge of Budgetary Control, Activity Planning/Control, based on their mechanism as well as the knowledge of commercial businesses.

【免許・資格】

【勤務開始日】

応相談

学歴

大学院修士以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

転勤の有無

転勤なし

受動喫煙防止措置

敷地内禁煙（喫煙場所なし）

勤務時間

フレックスタイム制
フルフレックス（コアタイムなし）
標準勤務時間帯: 9:00～17:15 （所定労働時間：7時間15分）

勤務開始日

応相談

休日休暇

年間休日数：123
土日祝
年間有給休暇：入社半年経過時点12日（入社月に応じて4日～最高20日）　 ～ 20日
法定休暇：年次有給休暇、産前産後休暇
その他休暇：リフレッシュ休暇、頭痛休暇他

年収・給与

年収　　600万円～1200万円　経験により応相談

諸手当

通勤手当、単身赴任手当、休日手当ほか

昇給

年１回

賞与

有

採用人数

若干名

待遇・福利厚生

通勤手当：有
確定拠出年金、財形貯蓄制度・持株会制度・慶弔見舞金・健康診断・福利厚生倶楽部ほか

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
退職金制度：有

選考プロセス

１）書類選考
２）一次面接
３）最終面接