IT Applications Service Analyst

募集要項

仕事内容

The Application Service Analyst (ASA) is responsible for the overall support, stability, and continuous improvement of software applications used within the Atlantis and Simplant manufacturing environment. This role serves as the key interface between Software Development, IT and Operations, ensuring that all applications critical to production and manufacturing processes are effectively maintained, deployed, and supported to meet the demands of our short lead-time, custom manufacturing setting.
The ASA ensures operational stability during all software implementations and upgrades by coordinating end-user training, validation activities, and structured deployment efforts in close alignment with Software Development, IT, Software Quality, and local Operations teams. The role is accountable for leading local support of production software systems, resolving issues efficiently. The ASA will coordinate with other team members to drive improvements in the development, testing, validation, release and support processes. This helps to reduce downtime, enhance system performance, and lower long-term support and upgrade costs. Also collaborates with Operations to ensure open issues and ongoing support activities are effectively managed, enabling timely decisions that support on-time delivery, product quality, and a strong customer experience in this fast-paced, highly customized production environment.
In addition to application support, the role also includes a strong on-site IT infrastructure support component. The ASA collaborates closely with the dedicated DIS IT infrastructure resources (located in Sweden) to ensure quick resolution of on-site IT issues, support workstation lifecycle management, oversee local network and data center maintenance, and ensure IT standards and policies are adhered to. The ASA acts as a local point of contact for broader IT initiatives and escalations.
Overall, the Application Service Analyst ensures that all digital tools and systems supporting production are reliable, well-maintained, and continuously improved to support operational efficiency, product quality, and customer satisfaction.

Responsibilities:
・Works closely with the Application Project Managers (APMs) to transition software from the Development- to Production Phase (rollout).
・Create and maintain documentation used by other Application Support roles, including ASMs globally, Operations Engineers, and IT staff.
・Establish and coordinate the implementation and support of all necessary components sufficient to perform complete system validation of software applications used in Production, which includes Infrastructure and supporting software / hardware where applicable.
・Lead the deployment of these Software Applications to the Production floor in coordination with other IT staff, Operations staff, and Software Development.
・Provide all levels of production related software support to completion, including coordination with groups both on- and off-site where needed.
・Review open issues and communicate with end users, both for status updates periodically and resolution when available.
・Maintain outstanding “client” relationship by diagnosing local user needs and working closely with the development managers to ensure that the final product/solution is of appropriate quality and meets or exceeds expectations.
・Manage and coordinate day-to-day production support and work closely with Operations and Software Development to incorporate new features stemming from systemic support issues and/or bugs are addressed in a timely fashion and in accordance to customer expectations.
・Works with Operations Engineering and Software Development teams
・Will work with peers ASMs to coordinate and streamline similar processes as well as resolve global issues common to multiple sites (including but not limited to the Atlantis suite).
・Attend regular meetings with local and global Operations, APM, and users to coordinate activities and relay information to the IT team locally.
・Additional responsibilities as assigned

応募条件

【必須事項】

Education:
・Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.

Years and Type of Experience:
・Knowledge of the principles and practices of information systems at a level normally acquired through the completion of a Bachelor’s Degree in Computer Science or equivalent technical training plus up to 5 years related experience or training, or equivalent combination.
・An understanding and practice of general project management concepts and customer care.
・Experience in working with and/or managing multi-disciplinary teams in a technical services support and manufacturing environment.
・Experience of managing web-based and application services and databases in service development and delivery.
・Experience with end user training software products and methods.
・Experience with systems administration, including OS deployment, software installation, and license management.
・Practical experience managing and administering Active Directory environments.
・Experience with scripting and writing, developing, or small in-house applications, software and/or Web-based solutions is a plus
・Prior database support experience is beneficial (SQL, MySQL).
・Plus if experience of Server hardware installations and operating system builds and extensive experience in the following technologies: HP, Microsoft Windows Operating Systems and its applications and how they interact with applications.

Key Skills, Knowledge & Capabilities:
・Extensive experience working in a team-oriented, collaborative environment
・Strong verbal and written communication capabilities in both Japanese and English
・Must be flexible and able to respond to rapid change to meet business needs
・Strongly self-driven with excellent analytical and problem-solving skills
・Solid knowledge of IT infrastructure support, including networking and hardware maintenance
・Ability to troubleshoot and resolve IT issues quickly in a fast-paced production environment

【歓迎経験】

【免許・資格】

【勤務開始日】

応相談

学歴

大学卒以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

転勤の有無

可能性あり

受動喫煙防止措置

屋内禁煙

勤務時間

フレックスタイム制
フルフレックス（コアタイムなし）
就業時間：9:00-18:00

勤務開始日

応相談

休日休暇

年間休日数：123
土日祝
年間有給休暇：初年度有給：11日（1月～3月入社の場合）など　
法定休暇：年次有給休暇
特別休暇：年末年始休暇

年収・給与

年収　　500万円～800万円　

諸手当

交通費全額支給

昇給

年1回（4月）

賞与

年3回（6月、12月、3月）＊3月はインセンティブ賞与

採用人数

1名　

待遇・福利厚生

通勤手当：有
慶弔金など各種手当

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
退職金制度：有

選考プロセス

１）書類選考
２）一次面接
３）適性検査
４）最終面接